Ayinde O. Chase – AHN News Editor
Washington, DC, United States (AHN) – Two-thirds of travelers are angered and surprised by hidden airlines fees, according to a survey conducted by a trio of travel agencies.
The Consumer Travel Alliance (CTA), Business Travel Coalition (BTC) and American Society of Travel Agents (ASTA) found the last minute fees that prompted anger included charges for services such as checked baggage, advance seating and priority boarding.
“As we come to the end of one of the busiest air travel periods of the year, millions of Americans are returning from their summer vacations tanned, rested, and mad as hell,” said Kevin Mitchell, chairman of the Business Travel Coalition. “They are tired of arriving at the airport and finding huge unexpected costs for travel services they thought were part of the ticket price.
Conducted over the two weeks before Labor Day, the survey of 1,396 travelers found:
Two-thirds (66 percent) of respondents said they had been surprised at the airport by unexpected fees for things such as checking bags, requesting a seat assignment, getting extra legroom, or flying standby.
Nearly a third (29 percent) said they were surprised often or nearly every time they travel via air by such fees.
Nearly two-thirds (65 percent) said such fees placed some or a great deal of unexpected financial strain on their budget for the trip, while more than a quarter (26 percent) said that those fees placed a great deal of unexpected strain.
— A nearly unanimous 99% of respondents said that they think airlines should be required to disclose all of their fees in advance on every website that sells airline tickets.
— When asked to rank the fees they found most annoying, respondents rated carry-on baggage fees the most annoying, with 91% calling those fees “very annoying,” followed by seat reservation fees (88% very
annoying), checked baggage fees (74%), and telephone reservation fees (67%).
Consumer travel advocates regard the hidden fees as a violation of a traveler’s most basic right- to know how much they will have to pay for their trip.
Charlie Leocha, President of the Consumer Travel Alliance. “When two out of every three air travelers say they have been surprised by hidden fees at the airport, you know the current system is broken and needs to be fixed. Airlines should have to share their fees with every traveler, through every ticketing channel in which they participate, to every point of sale.”
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